General Manager

Reports to: Management Committee

Job Summary

The General Manager is responsible for overseeing the daily operations, strategic planning, staffing, facilities management, membership satisfaction, and financial health of the Dar es Salaam Gymkhana Club. The role requires a dynamic leader who can build strong relationships with members, guests, employees, and the community while ensuring the club’s operations align with its strategic goals.

Key Responsibilities

Strategic Planning

Oversee the management of daily operations and activities in all areas of the Club.
Serve as a liaison between Members, Guests, Employees, Community, and the Management Committee.
Develop and implement the Club’s long-range and annual business plans in line with the Management Committee and membership needs.
Set sales targets and develop strategies to achieve these targets, ensuring timely execution.
Proactively develop and improve Club products and services.
Identify and pursue potential business opportunities and partnerships.
Analyze market strategies, deal requirements, financials, and evaluate business options.
Develop negotiation strategies for new ventures in line with Club goals and operations.
Finalize business deals by coordinating requirements, negotiating contracts, and integrating contract requirements into business operations.
Maintain confidentiality of all Club operations, business transactions, and membership information.

Staffing

Oversee the recruitment, hiring, and training of personnel across multiple departments including dining services, sports sections, entertainment, housekeeping, and maintenance.
Establish and revise personnel policies as necessary.
Set quality and quantity output standards for all Club personnel.
Foster excellent relationships with colleagues and the Management Committee.
Manage human resources functions.
Ensure adherence to Club policies regarding privacy and confidentiality.

Facilities Management

Maintain the aesthetic and operational standards of the Club’s buildings and grounds.
Oversee construction and remodelling projects, coordinating with external vendors as needed.
Ensure compliance with safety, sanitation, energy management, and preventive maintenance standards.

Membership Relations

Build positive relationships with members, guests, and potential members to ensure high levels of satisfaction.
Understand member needs and provide services, special events, and facilities to meet these needs.
Develop innovative programs and activities to enhance member engagement and participation.
Address member complaints and advise the Management Committee on corrective actions taken.

Financial Management

Prepare the Club’s annual financial budget for Management Committee approval.
Establish budgets, control costs, and develop strategies to increase Club profits.
Ensure strong understanding and management of cash flow to meet financial goals.
Implement standard operating procedures for revenue and cost control.
Conduct financial planning, administration, and reporting.
Ensure compliance with statutory regulations and corporate social responsibility requirements.
Act as the custodian of the yearly budget, managing both costs and revenue.

General

Undertake additional assignments as directed by the Management Committee.
Ensure all activities and operations are conducted in accordance with Club policies and standards.

Qualifications

Proven experience in a senior management role, preferably within the hospitality or leisure industry.
Strong leadership and interpersonal skills.
Excellent financial acumen and strategic planning capabilities.
Ability to develop and implement innovative solutions to enhance Club services.
Strong negotiation and business development skills.
Exceptional organizational and multitasking abilities.
Commitment to maintaining confidentiality and privacy standards.