3JOB OPPORTUNITIES AT NBC BANK PLC MARCH 2022

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary

To support Head of Balance Sheet Management in Asset and Liability Management (ALM), Funds Transfer Pricing Process (FTP), Portfolio Benchmarking and ALCO Process.

Job Description​

• Monthly, perform analysis to explain movers and drivers of ALM performance.
• Work closely with Finance and Business segments to ensure internal funding, endowment and final ALM numbers forming the Treasury Financials are accurate and timely delivered.
• Timely completion of applicable in-country and group internal and regulatory reports for Head of BSM review and submission.
• Track and ensure Interest Rate Risk in the Bank Book reports from Market Risk are timely received and analysed to guide Head of BSM ALM decisions.
• Participate in Investment Committee meetings as ALM representative.
• Perform various Interest Rate Risk/Balance Sheet analysis to establish drivers around Net Interest Margin movements.
• Be a key part of the BSM annual planning team working with ARO research team to develop macro-economic forecasts for STP and MTP and subject the same for Head of BSM review and subsequent governance.
• Track and timely initiate review and update of existing and new Frameworks, Policies, Standards, Guidelines, Terms of References and Manuals within Treasury area.
• Be a key part of the annual planning process by working with finance and business segments to develop Funding Plans covering the STP and MTP period and subject the same to Head of BSM review . This includes Liquidity Risk Appetite (LRA) planning.
• Perform monthly Liquidity Risk Appetite (LRA) calculations and reporting, perform weekly proxy LRA calculation, make LRA projections, analysis to support Balance Sheet Management decisions.
• Monthly preparation of Liquidity Dashboard and submission to Head of BSM his review and subsequent governance
• Perform other Asset and Liability Management related activities as you may be allocated by Head of BSM.

Qualifications

ACI Dealing Certificate – ACI Financial Markets Association, Analytical Thinking – Advanced (Meets some of the requirements and would need further development), Bachelor`s Degrees and Advanced Diplomas – Business, Commerce and Management Studies, Banking Knowledge (Meets all of the requirements), Digital familiarity (Meets all of the requirements), English, Experience in a similar environment at junior specialist level, Investment Management (Meets some of the requirements and would need further development), Openness to change (Meets some of the requirements and would need further development)

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary

To perform and manage all activities in a way that strict adherence to approved Credit and Provisioning Policy as well as the approved standard credit processes and procedures are maintained.

Job Description​

Accountability:  -50%

Analysis, evaluation and sanctioning of credit applications and provide recommendations to management.

Outputs to deliver this accountability:

• Ensures that all credit applications are assessed within the agreed SLA time.
• Ensuring that his/her assessment and recommendations of credit applications comply with requirements as per approved credit and provisioning policy.
• Appropriately prepare the SNT and credit template for referral to Head of Credit.
• Perform credit reference checks before processing the applications.

Accountability:  -15%

Filing information into customer information credit monitoring files without fail. 

Outputs to deliver this accountability:

• Ensure that all registers are marked appropriately and kept up to date.
• Ensure that all appropriate records are filed in an acceptable ways. Files are appropriately stored.

Accountability:  -35%

Monitoring performance of clients’ accounts and where necessary propose remedial measures.

Outputs to deliver this accountability:

• Ensures that appropriate excesses are diarized and new excess returns filed accordingly.
• Check on daily risk reports and work on exceptions and/or irregular behaviour.
• Provide specific instructions to business and escalate any issue that will need other stakeholders’ attention.
• Ensure all facilities are timely reviewed.

Perform other duties as reasonably assigned.

Qualifications

Credit Risk (Meets all of the requirements), Digital familiarity (Meets some of the requirements and would need further development), English, Experience in a similar environment, Higher Diplomas – Business, Commerce and Management Studies, Openness to change (Meets some of the requirements and would need further development), Reasoning (Meets all of the requirements)

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary

• Acquire and manage relationships with Small and Medium Business customers through pro-active and consultative approach in line NBC policies and procedures.
• Utilize customer focus approach to provide holistic financial solutions to basic and complex financial needs by understanding customers’ business process cycle.
• Provide differentiated customer experience that support NBC value proposition by maintaining regular contacts with customers to ensure overall satisfaction.
• Manage the quality of assets and liabilities in the portfolio through pro-active monitoring of customers’ transactions trends and movement.

Job Description​

Sales and Relationship Management

Outputs to deliver this accountability:40%

• Maximize client profitability within agreed targets (Assets, Liabilities, interest and noninterest revenue) by identifying, building, and deepening of relationships to gain incremental wallet share of the Small and Medium Business clients by offering solutions through a wide range of products and services.
• Provide value added engagement, regular face to face meetings, consistent communication with clients by conducting meetings with clearly defined objectives and desired outcome.
• With the support of product specialists, intuitively recognize and understand clients’ business cycle, financial goals/needs and proactively provide holistic financial solutions.
• Create and maintain a pipeline of business opportunities and proactively master referrals to grow asset and liabilities portfolio.
• Develop and maintain Customer Relationship Management Plan of Top 10 borrowing clients and Top 10 non borrowing clients
• Maintain accurate and up-to-date records of all actual and attempted client customer interactions (i.e. Call Reports)

Customer Service: 20%

Outputs to deliver this accountability:

• Proactively and professionally manage client experience by providing appropriate answers regarding products and services.
• Promptly respond to customer complaints and constantly provide regular feedback on unresolved issues.
• Keep accurate records of discussions or correspondences with clients
• Effectively co-ordinate client relationship/activities with other department within the bank.
• Educate customers on the banks products, services and procedures.
• Use client feedback to improve product and service offering

Compliance and Risk Management: 20%

Outputs to deliver this accountability:

• Build awareness and comply with KYC, AML, and Financial Sanctions and Prohibitions of Business Activity policies.
• Review the portfolio on a monthly basis and ensure that all documentation required (KYC, AML and Sanctions) are up to date, and escalate any unresolved KYC requirements to the relevant mandated holders.
• Check and signoff each on loan applications, legal documents; by taking accountability for accuracy and quality the documents.
• Identify potential problem accounts and communicate appropriate risk mitigating strategies by accessing excess report on daily basis, regular monitoring of client’s transactions, .
• Research, read, and network to keep abreast of developments in various industry/sector to ensure adequate industry knowledge and potential risks and or opportunities.
• Drive credit review process (New and renewal) by submitting to credit department all required documents as per checklist, comprehensive call report and renewal documents 90 days before expiry of the facilities.
• Manage down accounts without limits by submitting outstanding financials on time and following up on outstanding securities and updating credit files on regular basis.
• Prompt response on reports related to loan in arrears, excess by calling clients, and communicate resolutions to within 24 hrs.

Team and Networking

Outputs to deliver this accountability;10%

• Attend daily Branch meetings and knowledge sharing meetings
• Conducting maintain constant dialogue/sharing of information with other departments (Retail and Corporate Credit, Corporate Banking, Retail Banking).
• Attend local functions/community/governmental and business development activities
• Develop and maintain contact with Product Specialists in other areas of the bank, including Corporate Banking, Treasury, and Retail Banking.
• Provide feedback into the performance review of other members of Cross function team

Self Development

Outputs to deliver this accountability; 10%

• Comply and keep abreast of all policies, procedures, and circulars updates.
• Ensure self-development pertaining to career path to develop knowledge and skills
• Complete all critical compliance training

Other duties

Perform all other duties as reasonably assigned.

Qualifications

Business Improvement Orientation (Meets some of the requirements and would need further development), Digital familiarity (Meets all of the requirements), Enabling team success (Meets some of the requirements and would need further development), Experience in a similar environment, Further Education and Training Certificate (FETC) – Business, Commerce and Management Studies, Openness to change (Meets some of the requirements and would need further development), Operational administration (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets some of the requirements and would need further development), Quality orientation (Meets some of the requirements and would need further development)