Ajira Mpya Tanzania

JOB OPPORTUNITY AT VODACOM TANZANIA

Role purpose:

  • Overall accountability of managing agent targets and productivity.
  • Supporting on ground initiative executions by working together with Regional M-Pesa Leads and others.
  • Drive actionable commercial insights and direct on how to be acted upon on Agent productivities.
  • Develop and execute Agent management tool (Dashboard) based on their segmentation.

Key accountabilities and decision ownership

  • Develop a strong dashboard for segmented agents for strategic Agent management and control.
  • Ensure continuous M-Pesa agent targets and performance management
  • Work with Regional M-Pesa Leads for product and service execution and support.
  • Develop and manage agent loyalty programs
  • Work with Reporting and Product teams for technical and analytical insights; develop appropriate operational reports for on ground execution and team support.

 

Core competencies, knowledge and experience

  • Excellent analytical and logical reasoning skills translated from customer insights and different reports
  • Excellent communication skills
  • Strong stakeholder management skills
  • Ability to anticipate customer, competitor and market dynamics
  • Able to challenge the status quo

Must have technical/professional qualifications:

  • 2+ years’ experience industry or functional experience.
  • Bachelor degree in Actuarial Science, Data Science , Economics/Finance, Marketing or its equivalent.
  • Strong analytical skills, use of SQL, power BI, click or any other business insight tool.
  • Build and maintain relationship with key stakeholders in the value chain.
  • Mobile financial services experience would be advantageous.
  • Technical knowledge on data analytics and experience would be advantageous.
  • Skills on managing large base of partners

Key performance indicators:

  • Drive productivity of M-Pesa agent base
  • Accurate and timely delivery of Initiatives for execution and business support
  • End to end execution of Sales Initiatives, Agent targets and performance Managements
  • Quality support to team and stakeholder alignment

Skills

  • Dynamic Prioritisation and Multi Tasking
  • Business Partnering
  • Requirements Analysis
  • Change and Adaptability
  • Data Driven Decision Making
  • Complexity Management
  • Expert Communication
  • Drives Continuous Improvement

 

 

Posting Country:  TZ

Date Posted:  29-Oct-2021

Contract Type:  Permanent

   APPLY FOR THE JOB HERE

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I'm the Author of this blog and I'm Swahili - English - Chinese Languages Freelance Interpreter by profession. I welcome everyone to this blog special for Jobs and Scholarships advertisements as well as Education issues

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