About This Company
A striking contemporary property with elegant design and outstanding facilities in a prime location in the Central Business District and on the Indian Ocean coast, Johari Rotana promises guests an unforgettable luxury experience during their visit to Dar es Salaam. Part of the landmark MNF Square development, home to major retail brands and high-profile companies and close to the port and Zanzibar Ferry, financial district, commercial areas, beaches and other major attractions, it is a convenient and aspirational accommodation option for business and leisure travellers, as well as families visiting this vibrant city. Julius Nyerere International Airport is just 30 minutes from the property and the Central Railway is minutes away. Designed to meet the needs of discerning modern travellers, this five-star hotel features 193 luxurious rooms and suites and 60 serviced apartments with stylish furnishings, smart in-room technology and entertainment, and plenty of space to relax or work during your stay. Whether you are taking a quick trip to Dar es Salaam or planning a longer stay in the city, Johari Rotana offers several room types to suit your requirements. For a dining experience with a difference, choose from four outstanding venues, from Noble House, serving authentic and irresistible Chinese delicacies and Zafarani all-day dining restaurant, showcasing a vast buffet of Mediterranean, Indian Arabic and Swahili cuisine, to the Kibo Lobby Lounge for coffee and cocktails and the lively Hamilton’s Gastropub where you can socialise, relax and be tempted by classic British and American dishes.
1. Housekeeping Attendant – 11 Vacancies
Job Description
We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
- As a Housekeeping Attendant you are responsible for daily assigned duties as instructed by Supervisors while adhering to hotel policies and procedures and your role will include key responsibilities such as:
Receive work assignment, keys and supplies from the supervisor and sign the key log book accurately - Clean rooms and bathrooms, performing any combination of the following duties
- Keep fire exits and stair ways clear of any obstruction
- Check and report any maintenance work required immediately
- Pick up any litter from corridors and pathways
- Vacuum carpet and upholstered furniture, dust and wipe furniture, empty ashtrays and wastebaskets
- Make bed, wash sink, bathtub, toilet, tiles, mirrors and floor and polish brass and metal
- Replenish bathroom supplies and room supplies
- Tidy and arrange neatly guest toilet articles on vanity top and spot cleans carpet when necessary
- Clean and keep the guest corridors, service pantries and service areas neat and tidy at all times
- Remove Room Service tray and trolley from guestroom and corridors
- Inform valet service to collect guests clothes for laundry, dry cleaning or pressing services
Skills
Education, Qualifications & Experiences
You should ideally have a vocational training within the Housekeeping Department of a hotel. Good command of English is an advantage.
Knowledge & Competencies
The ideal candidate will be a friendly, caring, dedicated individual with good cross cultural sensitivity and the willingness to put in an extra effort and time when required, as well as the passion to serve customers. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:
- Understanding the Job
- Taking Responsibility
- Recognizing Differences
- Customer Focus
- Customer Focus
- Adaptability
- Teamwork
2. Events Manager – 2 Vacancies
Job Description
We are currently looking for young, dynamic, self motivated Catering Sales professionals who want to move their careers forward.
As an Events Manager you are responsible for the success of the meeting, catering and event segment of the hotel. You will secure the business, plan meetings / events, co-ordinate with hotel operations and clients before, during and after each meeting / event and your role will include key responsibilities such as:
- Responsible for selling off-site events and locations
- Handle all meetings and catering enquiries according to standard procedures
- Act as a one-stop shop for clients for detailed event planning and work closely with banquet operations, food & beverage management, rooms division operation, finance and external suppliers
- Satisfy the need of the clients whilst optimizing hotel revenue through strategic yield management and up selling of hotel facilities and services
- Work closely with the area sales MICE team to achieve monthly sales target
- Conduct site inspections, client entertainment and familiarization
- Send all correspondence to clients regarding banquet events, such as proposals, confirmation or agreement letter, amendments, etc.
Skills
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in catering sales within a hotel. Excellent written and verbal English communication skills and strong interpersonal and negotiations skills are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and focused personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, portraying a structured and goal oriented work philosophy and possessing following additional competencies:
- Understanding Hotel Operations
- Effective Communication
- Planning for Business
- Supervising People
- Understanding Differences
- Supervising Operations
- Teamwork
- Adaptability
- Customer Focus
- Drive for Results
3. Captain – 4 Vacancies
Job Description
We are currently looking for young, dynamic, self-motivated Food & Beverage professionals who want to move their careers forward. As a Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
- Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
- Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
- Practice good customer relations and attend to customer complaints and queries satisfactorily
- Ensure the Outlet is set-up for service and supervise for a smooth operation
- Direct and supervise the service team to ensure that all duties are performed as per standards
- Ensure that all colleagues have received adequate training to perform their duties
- Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available
- Ensure minimum wastage, breakage and spoilage
- Actively use up selling techniques by exceeding guest expectations and to increase revenue
Skills
Education, Qualifications & Experiences
You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You should possess a good knowledge in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in minor leadership and supervisory roles are a definite plus.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ individual with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multicultural team and guests alike, while possessing following additional competencies:
- Understanding the Job
- Taking Responsibility
- Recognizing Differences
- Customer Focus
- Adaptability
- Teamwork
