Job Title: Relationship Manager – Insurance (Medical)
Application Deadline: 2022-01-31
RELATIONSHIP MANAGER – INSURANCE (MEDICAL)
HR World Ltd on behalf of our client we are looking we are looking for an experienced relationship manager accountable for retention of business and maintaining a good relationship with clients and intermediaries ensuring excellent customer experience journey
Responsibilities
- Ensure 90% Retention of the existing portfolio inclusive of organic growth
- Improve customer relations with more interaction and communication with clients (touch points)
- Timely issuance of Monthly and quarterly reports to communicate correctly and effectively on performance of schemes
- Monitoring service and document delivery by other teams to ensure accuracy and timeliness Logging of all issues on CRM and closure of assigned issues within set TAT’s
- Credit notes and reconciliation 7. Monthly internal reporting on new sales/retention/customer touch points/internal & external meetings and issues raised
- Ensure KYC and all documentation/membership lists/premium breakdown is provided
- Ensure debit and credit notes are issued to the client/intermediary within the stipulated TATs
- Ensure policy documents, contracts and TPA contracts are prepared and set within agreed TATs
- Ensure Appropriate premium loadings on policies with high claims ratio
- Obtain timely and accurate market intelligence on new and renewal business
Requirements
- Graduate in business related degree
- Professional insurance certificate/s
- AT Least 3 years experience in similar position
Please send your detailed CV for the position to recruitment@hrworld.co.tz
Deadline 31st January 2022 before 5pm
