Job Opportunity at VisionFund Tanzania Microfinance Bank Ltd

Customer Service Officer

Job position : Customer Service Officer

VisionFund Tanzania Microfinance Bank Ltd (VFT MFB) formerly known as SEDA is a fast growing and reputable Micro Finance Bank (MFB). It has a loan book of TZs. 17 Billion and 30,000 customer base. More that 5,000 of them being small holder farmers.

VFT-MFB is seeking to employ a dynamic and committed Tanzanian young men & women who have passion for people’s economic development to fill in the vacant positions detailed here below;

Work Reference No. 002/22

Position: Customer Service Officer

Reporting to: Business Centre Manager (BCM)

Responsibility:

Provides support to Business Centre Manager in day to day activities related to data entry/ in VFT MFB system

Provide satisfactory customer serv ice to VFT internal and external customers

Main tasks

Attends customer inquiries
Promotes/markets Savings
Directs customers to respective officer or right channel
Monitors/attends customers’ ATM usage
Register and solve customers’ compliances
Pass right information to customers
Issues marketing tools such as fliers to customers
Ensure accurate data entry
Acknowledges bank correspondence
Sends disbursement sheet to Central Processing Center,
Post and receive the Business Centre Parcels
Does photo copy and printings,
Keeps the Business Center stationeries
Keeps under safe custody all clients loan collaterals, files, documents and other valuable items
Opens savings accounts
Petty cash reimbursement disbursement as per policy Effect cash and cheque payment s as per authorized, approved or request voucher
Ensure payment of services delivery agents, partners e g. bills, contractors, labour wages if any.
Purchases of office items e g water, sugar, utensils e t c

Education & Experience:

Degree Holder in Accounting,
Must have a clear understanding of data entry and technology
Very good knowledge and comfort dealing with financial information
Very good analytical &. reporting skills
Proficient in Microsoft office application
Be a good leader
Very good communication and marketing skills (both written and verbal)

General attributes:

Able to develop strong VFT relationships and Clients Builds strong teams work
Able to manage the multiple relationships of Staff and
Central Processing Centre

About our working environment & remuneration

VisionFund Tanzania Microfinance Bank has a calm and harmonious working environment where staffs are highly valued. Good work is recognized and rewarded accordingly and there is an opportunity to grow professionally and spiritually.

Mode of Application:

Interested and suitably qualified individuals should; Forward their application letter, attaching certified copies of their academic and professional certificates; detailed CV’s with three referees to vftHRstaff@vftz.co.tz

OR:

Physically send their applications through the postal address below:

VisionFund Tanzania Microfinance Bank Limited,

AICC Building, Serengeti Wing, 5th Floor

P.O. Box 1546,

Arusha, TANZANIA

All applications should be addressed to;

The Chief Executive Officer,

VisionFund Tanzania Microfinance Bank Limited

P.O. Box 1546,

Arusha, TANZANIA

The position should be the subject of the email application.