Customer Operations Analyst
Role purpose and Key Accountabilities
Role purpose:
The Customer Operations Analyst will be responsible in tracking all Backoffice and Call centre projects to ensure sound Business case, timely implementation and evaluation on ROI and Impact of projects delivered.
The Analyst will be responsible for governance of all projects within Call centre operations, identifying opportunities or gaps within our processes for improvement as well as assigned other duties at specified time period depending on the customer operation needs.
Key accountabilities
Core competencies, knowledge and experience
Technical/professional qualifications
Advance Diploma/ Bachelor in IT/Business Administration/Marketing Management or its equivalent.
Skills
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